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FAQ

Who makes Arati Devasher silk accessories?
Each scarf, tie, or accessory is individually designed and made by hand by me. I am Arati Devasher, a designer-maker based in London, UK. You can follow me and learn more about my process on Instagram.

 

Arati Devasher silk scarf and tie collections.


What is painted silk? 
Painted means exactly that... it's painted by hand and not printed. Each piece is individually designed and begins its life as pure white silk. I brush on hot wax and dyes in multiple layers on painted silk pieces. My hand-dyed collections are made by brushing dye on to the precisely folded and clamped pieces of silk that create the geometric patterns of traditional Japanese shibori. There are no printing techniques or stencils used in the design of these accessories: only my logo is neatly screen-printed in a corner when the piece is completed. 
 

 

Where do your materials come from? Are you sustainable in your practices?
The fabric is 100% silk, currently sourced via British and EU suppliers from India (my country of origin) and China (which is still the best producer of top quality silk). I am exploring other natural textiles and will add them to my shop soon. All dyes, wax, packaging, tools, office supplies, findings and other materials are responsibly sourced. Electricity and water use is kept to a minimum and everything that can be composted or recycled is.

Why do you use silk and not any other fabric?
Silk is a luxurious, versatile, sustainable and natural material. It holds up well to regular use; silks are worn in winter to keep you toasty warm, and in summer to wick sweat and keep you cool. Most of all, it feels so very light and luxurious against the skin. I am exploring other natural textiles and will add them to my shop soon.

The item I want is sold out. Can you make another?
Yes, I can make you a similar scarf, just send me an email.

Do you do custom orders? 
Yes! Please email me so we can discuss bringing your vision to life. The hand painted silk scarf you order will be ready to ship within 2–4 weeks.

Are silk accessories suitable as gifts?
Silk scarves, ties and jewellery always make sophisticated and luxurious gifts for men and women of all ages, and for any occasion from birthdays and anniversaries to graduations, proms and festive holidays. Each scarf, tie and necklace is a unique piece of wearable art – it makes your gift much more special and precious than those bought from a big shop. In addition, there are many ways to use scarves, not just for its original purpose, but as a multi-faceted accessory... a belt, hair-tie or bandeau-blouse, even a sling bag. 

 



Reviews and Testimonials
You can view some of my customers' reviews hereI am proud to say that I have received only 5 star reviews since my business began in 2013, and that only one item has ever been returned, because it didn't arrive in time for Christmas.

How long does shipping take?
All orders will be shipped within 1-5 business days of payment being received, posted via Royal Mail tracked and signed, unless you have selected special or expedited delivery where available. 

Learn more about shipping costs and details on the Shipping page.

Just a friendly reminder that there is no such thing as 'free shipping'... It's a service that costs money. If you're getting free shipping, that means the shipper is paying for it. That's why a lot of us who have small one-woman (or man) businesses have a minimum spend to qualify for 'free' shipping. It's also why a lot of us can't offer free shipping across our entire range. I know most people who shop independent are lovely and totally understand this ♥️ I hope you do too.

What forms of payment do you accept?
All major credit cards are accepted. I can also take cash payments if you choose to collect your delivery from my studio. All payments are process through Shopify so payment information is never retained or viewed by me.

Complimentary gift-wrapping and gift receipts
Hand-sewn hems are a feature of the scarves and pocket squares, adding a touch of luxury. Everything is elegantly packaged, ready to gift.

If you would like your order gift-wrapped in special paper, or sent directly to another address with a gift receipt, please leave a note at checkout. 
 

How do I care for my Arati Devasher silk accessory?
All my accessories are colour-fast 100% silk and can be hand-washed – with the exception of the ties, which will need to be dry-cleaned. 

Silk is amazingly resilient and requires little care.

– Wash scarves or ties gently in cool water with a mild soap – do not scrub; then roll in a towel to blot. Iron on a low heat while still damp.

– Necklaces, bags and other accessories need not be washed unless soiled... just dab at the stain with a little water and then air dry.

– Ties should be dry-cleaned as washing may stretch the bias-cut fabric. If stained, just dab the spot with a little water and then air dry.

– The silks are colour fast. However, do not leave the items for prolonged periods of time in direct sunlight: the colours may fade as they do with any type of fabric. Normal use will not cause any fading.

– Never spray perfume or deodorant directly on the silks and do not use bleach, stain removers, dry-cleaning products or alcohol-based cleaners on the silk, as this may have unpredictable results.

May I return my purchase?
I am happy to say that my return rate is less than 1%. In fact, as of January 2020 (the date on which this page was updated), I have only received one return in all the years since I started my business in 2013, simply because it didn't arrive before Christmas.

Purchased items can be returned as long as they are unused and in their original packaging for any reason within 30 days of purchase. Made-to-order items are only returnable if there is no personalised text – dates or names – or imagery in the custom design.

Please view the returns page for more details.

Email me at info@aratidevasher.co.uk to arrange a return. You will be required to cover the cost of shipping/customs fees for returns.

All sales are subject to UK and EU law.

Copyright
All images, artwork, patterns and designs are copyright © Arati Devasher. Contact me for usage rights. Please note, buying my original pieces does not give you the copyright. The copyright remains with me.

 

Have more questions? Contact Arati

Original content © Arati Devasher

 

Arati Devasher: colourful accessories that bring you JOY

 

Customer Reviews

⭐⭐⭐⭐⭐

Arrived really quickly in beautiful wrapping, as lovely as the pictures on the website!

AJ Button

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Very pleased with my silk scarf. It looked exactly like the photo online. Despatch was efficient and I was notified . A very good service all round.

Claire Lyth

⭐⭐⭐⭐⭐

Beautiful ribbon. I can’t wait to use it at my wedding! Thank you.

Katie Passey

⭐⭐⭐⭐⭐

This is a simply beautiful tie. I also comes beautifully packaged. An exquisite gift.

Martha Wales

⭐⭐⭐⭐⭐

I liked the item at first sight! It is as beautiful as I saw on the picture but there’s one thing; the silk cloth covering the beads was not painted in black but in black to yellow gradation, which made this necklace more special :)

Mai K

⭐⭐⭐⭐⭐

What a lovely shop! Difficult to choose just one scarf. Beautifully gift wrapped too.

Jinny Ngui

⭐⭐⭐⭐⭐

An exquisitely made and painted scarf that carries an aura of specialness, it arrived promptly and was beautifully packaged to make it a perfect gift.

Derek

⭐⭐⭐⭐⭐

Exactly as shown. Lovely colours and design.

Elizabeth Ferguson

⭐⭐⭐⭐⭐

I bought this for a friend and I cannot wait for her to open it - I know she'll love the colours, one of a kind design and the beautiful gift wrapping!

Melissa Knight